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FAQs

If you experience technical problems please email us at help@nctsn.org

Getting Started

How do I obtain CE credit for a presentation?
Continuing education credit is available for eligible participants. Details vary by course and are typically noted as part of the course description. For more information about CE credit requirements and eligibility, contact info@nctsn.org.

1.5 continuing education contact hours per 1.5 hour presentation

NASW Provider #886476741
All NCTSN Speaker Series webinars are approved by the National Association of Social Workers for 1.5 continuing education contact hours for each 1.5 hour webinar. Expiration 7/31/2013

APA Provider #1829
The National Center for Child Traumatic Stress is approved by the American Psychological Association to sponsor continuing education for psychologists. The National Center for Child Traumatic Stress maintains responsibility for this program and its content.

California Board of Behavioral Sciences #PCE 4117
The BBS is responsible for consumer protection through the regulation of Marriage and Family Therapists (MFT); Licensed Clinical Social Workers (LCSW); Licensed Educational Psychologists (LEP); Licensed Professional Clinical Counselors (LPCC); MFT Interns (IMF); Associate Clinical Social Workers (ASW); and Professional Clinical Counselor Interns (PCCI) in the State of California. It is one of the boards within the California Department of Consumer Affairs.

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What technology do I need to participate?
You will need internet access and a web browser. We recommend the following settings: a 1024 x 768 screen resolution and
Microsoft Internet Explorer (IE) 6.0+ browser.
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How much does it cost to take a course?
At this time, all Learning Center courses for CEs are FREE. An announcement will be made if and when this information changes.
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How do I create a new account?
You only need one username and password to gain access to available courses in the Learning Center. The Learning Collaborative courses require an enrollment key, in cases where NCTSN restricts access to invitation only.

PART 1: Entering your information
On the right side of the homepage, click on "Create new account"
Enter a Username and Password you can remember easily. Write down this information for future reference. Under More details enter your email address twice, your First name and Last name, the City and Country you live in. These details will appear in your profile so others can network with you in the Learning Center.
Read the reCAPTCHA image below and type the letters in order that you see in the image to confirm this form of information is being filled out by a person.

PART 2: Go to your email and confirm the account
After about 5 minutes you should receive an email in the account you registered your information under. In your email box you should see and email from help@nctsn.org with "NCTSN Learning Center Admin" in subject line.

* If you do not see the email check your JUNK mail box. Add our email help@nctsn.org to your safe list of email addresses to avoid future blocks to our emails to you. Usually this can be found under your email account preferences settings related to spam or blocking. Make any changes as needed to allow our emails to reach your inbox. If you need additional help email us at help@nctsn.org.
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How do I register for a course?
You must first create an account in order to register for a course. Once you have an account you can register for any available course by searching topics of interest. Enroll using your account information for the selected course.
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How do I login?
Once you have created an account and have received an email with a URL link to confirm, you will be able to use your chosen username and password to login. The login box can be found on the right side of the Learning Center homepage or inside each of the courses you wish to enroll in. Please enter your username and password, then press login. (Cookies must be enabled in your browser) If you experience technical problems please email us at help@nctsn.org.
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Which learning community do I join?
We have three separate Learning Communities: Continuing Education, Learning Collaborative and Interest Groups.

In the Continuing Education community, you can view archived presentations from our Speaker Series on various trauma related topics. After watching each presentation you will have the option to take a Post-test to earn CEs for each of the presentations. Each certificate is worth 1.5 CE credits.

In the Learning Collaborative community, people work together on best practices use of tools such as TF-CBT. This learning community requires an invitation or membership to active or graduated groups.

In the Interest Groups community, various NCTSN groups are created for the purpose of cross pollination of ideas and information.
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How do I create or edit my profile?
Locate your name in the upper right hand of the screen. Click on your name to open your profile. Select the tab "Edit profile" to make changes. If you wish to add a picture, use a JPG or PNG format that is under 6MB in size. Once you upload the picture will be resized to 100 x 100 pixel square. Press "Update profile" at the bottom of the Edit profile page to save any changes.
When you go back to your profile, if you don't see the changes yet click press the reload/refresh button in your browser.
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How do I search for participants?
Locate the "Participants" link in the upper left hand corner of your screen. Click on this link and you will see all of the participants who are actively logged into the course.
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Getting Help

How do I work my way through the Speaker Series course?
Whether you are credit or non-credit seeking participant in the Speakers Series, you can view the presentations.

For Non-credit, Professional Development:
If you are not seeking credit you will encounter a pre-presentation survey, the presentation itself, and a post-presentation survey.

For CE Credit Seekers:
In addition to the pre- and post-presentation surveys you will also be required to complete a post-test with a passing grade of 75% or higher.
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How do I print my certificates?
To earn a certificate you must score 80% or better on the post-test for the presentation. After meeting this requirement, you may choose to print your certificate from one of two places.

To print from the course homepage, click on “Certificates” which will show you all certificates at once in a list. Choose the certificate title you wish to print, and select the print button when the window opens.

To print from the Post-test, click on the blue link titled “Print CE Certificate" in the feedback section of the completed Post-test.
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When are the live Q & A sessions?
For the presentations which include a live Q & A session, a special lightbulb icon indicating the live session will be displayed in addition to a prearranged time and date you can plan to participate.
You can click on “Live Q & A” under the topic to join the session. After the session is archived it will be listed as “Q & A” session. Anyone registered for the series will receive emails from the moderator on any new presentations or scheduled Q & A associated with that topic.
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Lost or fogotten username and password to login.
On the right side of the homepage in the login area, click on "Lost password?"
Please enter EITHER your username or your registered email address in the appropriate box. There is no need to enter both. Press OK. If you supplied a correct username or email address then an email should have been sent to you from "NCTSN Learning Center Admin" from the email address help@nctsn.org. It contains easy instructions to confirm and complete this password change. If you continue to have difficulty, please email us at help@nctsn.org.

Step 1: Click on "Lost password"
Step 2: Enter your email address you registered your account with
Step 3: Check your email
Step 4: Click on link provided to your email to confirm lost password request
Step 5: Check your email again for the temporary password we give you to access your account
Step 6: Login using your username and temporary password
Step 7: Change your password
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Where do I go for technical assistance?
For any technical problems in the Learning Center please email help@nctsn.org.
Our office hours are Monday - Friday, 8:00 am - 5:00pm PST. When you send an email to us you will receive a confirmation email for a work ticket that our staff will then delegate and handle the request for. You will be assigned a ticket number, a record of the date of the request, and will be provided a summary and status of the request. When the question or problem is solved the ticket will be closed.
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How do I subscribe to or unsubscribe from a discussion forum?
If you are enrolled in a course you may post to the discussion forum in that course. If you wish to receive emails showing all posts to a particular forum you may do so by completing the following subscription steps:

Step 1: Navigate to the Discussion Forum you wish to subscribe to
Step 2: In the upper right hand corner of the screen choose "Subscribe to this forum"
*
If you wish to unsubscribe choose "Unsubscribe to this forum"
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How do I hide my email address from other course participants?
In the course, under the heading "People," click on "Participants." Select "Edit profile" and change the dropdown choice beside "Email display" to "Hide my email address from everyone." To save your changed scroll down to the bottom of the page and click on "Update profile."
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I cannot view the presentation.
If you cannot view the presentation, you may need to download additional programs or update your current web browser. To test your browser "Click Here To Begin Test". Note any difficulties with audio and video, then email help@nctsn.org with a description of your problems.
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How do I un-enroll from a course?
If you wish to un-enroll from any course, send an email to help@nctsn.org with the name of the course you wish to be un-enrolled.
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Last modified: Monday, September 10, 2012, 08:55 AM