Frequently Asked Questions

Lost or forgotten username and password to login.

On the left side of the homepage in the login area, click on "LOGIN" and then click on "Forgotten your username or password?". Please enter EITHER your username or your registered email address in the appropriate box. There is no need to enter both. Press "Search". If you supplied a correct username or email address then an email should have been sent to you from "NCTSN Learning Center Admin" from the email address help@nctsn.org. It contains easy instructions to confirm and complete this password change. If you continue to have difficulty, please email us at help@nctsn.org.

  • Step 1: Click on "LOGIN"
  • Step 2: Click on "Forgotten your username or password?"
  • Step 3: Enter your email address you registered your account with
  • Step 4: Check your email
  • Step 5: Click on link provided to your email to confirm lost password request
  • Step 6: Check your email again for the temporary password we give you to access your account
  • Step 7: Login using your username and temporary password
  • Step 8: Change your password

NCTSN Learning Center